Subject: Tech Support Candidate - vikas yadav
From: vikas yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:00:10 -0400

| | Tech Support Test

Name | vikas yadav
E-mail | [email-masked]
Phone Number | (0120) 7827793518
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | LJ it | Network admin | April 22 | 22000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I will face this problem . Firstly I ll check my browser setting that this particular site is blocked , secondly I ll use another browser and will try to open same website from diffrent browser if still the issue occurs then I ll try to connect to customer care by browsing about the website or I will try to connect through email  and mail them about the issue.
What according to you is difference between Bluetooth and Wifi? | Wifi and Bluetooth both are used for wireless communication through radio signals. The big difference between wifi and Bluetooth is , Bluetooth is used for short range device for sharing information while wifi is used for long range and accessing the network.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and great both the words used for customer satisfaction. Good customer service means customer is satisfied but great customer service means the customer is satisfied and also trust us.
What according to you makes you a good candidate for customer service or technical support job? | I will be loyal to my customers and will solve their issue true to my knowledge and will satisfy them. My good attitude towards my work and clearly spoken language will make me a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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