Subject: Tech Support Candidate - Abhishek kumar Dubey
From: Abhishek kumar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:58:40 -0400

Tech Support
Test

Name

Abhishek
kumar Dubey

E-mail

[email-masked]

Phone Number

(+91) 9113182465

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Jodhpur

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IMSI Staffing

Desktop support engineer

Notice period

16800

Previous Employer 1

Previous
Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check the url that might be url is not
correct. Then I will see what is the error some times most of the error occur
due to firewall and proxy might be proxy is blocking the site.

What
according to you is difference between Bluetooth and Wifi?

Bluetooth
is used in short distance and wifi is used for long distance. Data transfer rate
is faster in Wi-Fi in comparison of bluetooth.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Talk politely to the user.

Give satisfaction to the end user.

Listen about the issue with concentration.

Give proper solution to the user.

If issue can not be resolve with me will transfer to higher authority
timely.

What according to you makes you a good candidate
for customer service or technical support job?

Technically trend on operating system and networking
devices.

Ability to learn the things fast.

Polite way of talking.

Never leave the work in between.

On a scale of 1 - 5
please rate your fluency in spoken English

4