Subject: Tech Support Candidate - Gautam Sharma
From: Gautam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:58:09 -0400

Tech Support
Test

Name

Gautam
Sharma

E-mail

[email-masked]

Phone Number

(91) 7982026965

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Janakpuri, Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Vibes Entertainment

Chief
Advisor

April, 2020

23,000/-

Previous Employer 2

Supertech

Senior Content
Writer

April, 2019

15,000/-

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: I'll 1st press the back key, then again
proceed it ahead again.

Step 2 : If it's still displaying an error, then I'll press the refresh
button.

If then also, it's consistent with same error, I'll just consult to my senior or
the technician at my disposal, to avoid any data loss or fault. And then proceed
it responsibly.

What according to you is difference
between Bluetooth and Wifi?

Bluetooth is actually gives
access to connect short-range devices for sharing information ,

whereas Wifi is used for providing web access or internet.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

As Jack Ma visely said this era of 21st century is the era of EQ (Emotional
Quotient)  not IQ ( Intelligence Quotient), In this regard...

Good customer service in which an executive simply handles the complaints and
provide the genuine and solutions for the grievance of customer,

Whereas a Great customer is someone who has the potential and ability to handle
effeciently the wrong mood swings of the customer interacting via phone, provide
with the best possible solution as well as portraying the good image of self
interpersonal skills, and the enhance the goodwill of company
thereby.

What according to you makes you a good candidate
for customer service or technical support job?

To be
very fair, Insisted of Glorifying my keen interest or exaggerating of my
ambitiousness to bright future, like almost every aspirant does, I would draw
your kind interest & attention to the fact that,

A successful organisation or an institution consists of two main things,

1st : Responsible organisation creating value to the society/Market.

2nd : Well qualified & coordinating Employees,

Both of these 2 successful traits are evident in the recent explosive success of
Zoom (Video Conferencing application)

I had also mentioned in the 2nd fact the importance of qualified employees, so
now the qualification of applying individual obviously mine is the concern.

Here, I would like to ensure the faith in management, that I would like to
ensure them I am completely responsible person know for my commitment and the
quality of putting. My every effort to a cause, I had also use to taught in the
English Mate coaching centre giving IELTS classes on the place of my elder
brother on weekends coz he was engaged in the MBA coaching classes, Their
management was so impressed with me that they plead me to hire for full time but
I declined it, so here I'm the one who is perfectly fine to in learn and relearn
if the want me to do so coz

Alvin Toffler made it clear that "The illiterate of the 21st
century will not be those who cannot read and write, but those who cannot
unlearn, and relearn"

So here I am always open minded, ready to learn new things, and the
most important thing that I meet all the hiring & eligibility requirements
to zee media, and always committed to take the organisation  to the newest
heights by sincerely working hard over my assigned task.

With regards 😊

On a scale of 1 - 5 please rate your
fluency in spoken English

5