Subject: Tech Support Candidate - Sachin Pathania
From: Sachin Pathania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:57:57 -0400

| | Tech Support Test

Name | Sachin Pathania
E-mail | [email-masked]
Phone Number | (+91) 9717177155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari Delhi-84

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | No |
Previous Employer 1 | Jet park Hotel | Barista | March 2017 | $3500
Previous Employer 2 | Kiss and bake up | Manager | January 2020 | $4000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I am going to double check my web address in the address bar to make sure that i am going to the right webpage.

What according to you is difference between Bluetooth and Wifi?

Both are used for providing wireless communication.

Bluetooth is  use to connect short-range devices for sharing information like file,media etc.

Wifi is use to provide high-speed web access.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service - to show your customers how they are important for us and respond them for their Enquire asap and be loyal with them.

Good customer service - nothing more than basic support.

What according to you makes you a good candidate for customer service or technical support job?

- Good communications skill
- knowledge of products you providing to your customers
-To help customers to make their best choices.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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