Subject: Tech Support Candidate - Arjun Verma
From: Arjun Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:57:43 -0400

| | Tech Support Test

Name | Arjun Verma
E-mail | [email-masked]
Phone Number | (160022) 9915346044
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Videocon | Customer care executive | 15june2019 | 4500
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow following procedure:

Check my internet connection.
Check whether my windows firewall is blocking it.
Check if it is blocked by my browser as a safety measure.
Check my data balance.
If still the problem isn't solved then, I'll Contact the admin.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to share data, link multiple devices for specific purposes.
Wi-Fi is used to access internet for various purposes such as downloading data,  sharing data, surfing data,  business, chat etc.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means where agent is doing just formality while assisting customer such that no-one could question him and he gets his full salary.
Great customer service means where executive is genuinely trying to solve customers problem going beyond the boundaries of job and salary and helping him as a human.

What according to you makes you a good candidate for customer service or technical support job? | I've 6 months experience in videocon in BPO where I used to handle customer calls and assist them. So I am familiar with the entire process of handling customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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