Subject: Tech Support Candidate - Chandan kumar Chandan
From: Chandan kumar Chandan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:56:21 -0400

| | Tech Support Test

Name | Chandan kumar Chandan
E-mail | [email-masked]
Phone Number | (91) 7979779097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida botanical garden

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT Technology | IT OPERATION | | 40000
Previous Employer 1 | Convergys | Technical support advisor | 8th feb 2020 | 25000
Previous Employer 2 | Concentrix | Technical support assoicate | Jan 2017 | 17000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will go ahead and check my internet connection whether it is properly connected through LAN or not.

If the internet connection is good then I will go ahead and  check the browser and clear the cache and cookies of browser.

After clearing the cache and cookies of browser the website is not working then go ahead check the IP address of website and rectify it.

After that it is not working then check with the different browser and relaunch it once again.

What according to you is difference between Bluetooth and Wifi?

Both bluetooth and Wifi both are used for providing wireless communication  through radio signals.

Bluetooth is used to connecting Two or more devices to operate it or tranfer file or content.

Wifi is used to connect the device  for providing web access across the globe.

Bluetooth is working in short  range and limited devices are connected at one time however  there is no limit you can connect as many as devic as per your requirment.

Network security of bluetooth is weak however network security over WiFi is strong.

Bluetooth consume low power when it is working however WiFi consume more power.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service where we provide the exact information which customer ask only and in great customer service we need to go one step more and provide all information while keeping in mind regarding past present and future concern.

Second difference which  convert good in to great is communication.Need to be crystal clear with approach and solution.

What according to you makes you a good candidate for customer service or technical support job? | I love to interact with different people across the globe  because of this reason I choose this profession  and working  from last 3.9 years. This profession teach me a lot like convincing power,  patience,  instant solution,  work pressure,  and flexibility .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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