Subject: Tech Support Candidate - Saurabh Pant
From: Saurabh Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:54:04 -0400

Tech Support
Test

Name

Saurabh
Pant

E-mail

[email-masked]

Phone Number

(91) 8707635346

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Dwarka secror 14 , new delhi, 110078

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Incedo technology solutions

Technical support associate

27 May 2020

30,000

Previous Employer 2

Teleperformance
Gurgaon

Technical support associate

14 Nov 2019

25,000

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

In order to troubleshoot the issue. We can perform
few steps:

1) If it's on a browser and getting error like "error" or "site cannot be
reached" then we can try changing the internet browser like: Mozila Firefox or
Google Chrome.

2) In Google Chrome must try in Google Incognito Window because most of the
times it works in Incognito Window.

3) Also try clear the cache and cookies from the browser and then try to
search

What according to you is difference between Bluetooth
and Wifi?

1) Bluetooth and Wi-Fi are used for providing
wireless communication through radio signals.

2) The main difference  between Bluetooth and Wifi is that, Bluetooth connects
short-range devices for sharing information whereas Wifi is used for providing
high-speed web access or internet.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Difference between good and great customer service
are as follows:

1) Good customer service can be defined as keeping our customer happy and
satisfied with our services.

2) Whereas the great service can be where we not only make our customer happy
and satisfied but have to be loyal to them and try to resolve the issue as FCR (
First call resolution)

3) We should make our customer feel that we are the one taking the ownership of
the issue and will reslove or provide them the best solution by the end of the
call

4) It does not only mean that we are ending up the call by providing the
solution but only by making the good relation with our customer so that he/ she
will become part of our organisation family

What according to you makes you a good candidate
for customer service or technical support job?

1) I am
self motivated and always try to give my best in the tough situation as well

2) I like to deal with the tough technical issues so that I will learn how to
solve those issues in less time with efficient way when I will get the same
issue over the next call.

3) I have experience in handling irate customers as well and how to end up the
call with good talks with those irate customers so that it will not effect our
services and we will not loose our customers as well.

On a scale of 1 - 5
please rate your fluency in spoken English

4