Subject: Tech Support Candidate - Rajab Malik
From: Rajab Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:53:37 -0400

| | Tech Support Test

Name | Rajab Malik
E-mail | [email-masked]
Phone Number | (201001) 9818113897
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take  following steps to troubleshoot the problem-
step 1 : i will make sure my internet connection is totally fine, close all the recent tabs and then try again.
step 2 : if the above step doesnt work, i will clear cache of the browser from settings and then try.
step 3 : if both of the above steps doesnt work then i will switch the browser and try again

What according to you is difference between Bluetooth and Wifi? | Bluetooth and wifi both are used for wireless communication but bluetooth is mainly used for short distance communication (usually transfer of data upto 10m) whereas wifi is used for long distance communication (upto 100 m). Wifi generally requires higher bandwidth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the thing that differentiates the good and great customer service is the humbleness and intelligence of the service provider. Lacking either of the skill contributes for the difference. Being polite and lacking the solution for the problem of the customer does no good to the customer and vice versa.

What according to you makes you a good candidate for customer service or technical support job?

I am qualified enough for the job.
Posses qualities required for the job such as politeness, convincing skills, decision making ability, not letting the customer to leave dissatisfied.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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