Subject: Tech Support Candidate - Rahul Thakur
From: Rahul Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:52:54 -0400

| | Tech Support Test

Name | Rahul Thakur
E-mail | [email-masked]
Phone Number | (+91) 7003518974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infiflex Technology | Technical support associate | NA | 30452
Previous Employer 1 | Thinkapps solutions Pvt Ltd | Application support | 10/11/2018 | 15000
Previous Employer 2 | R.P Techvision Pvt Ltd | Jr. IT executive | 6/2017 | 11k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection.
2. I will clear the browser cookies.
3. I will check the browser updates.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is mainly used to connect devices without using cables, while wifi provide high speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In Good customer service you just keeping your customers satisfied. However, in great customer service you are also keeping them loyal with their satisfaction.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener with highly professional technical skills. I have good analytical skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |