Subject: Tech Support Candidate - Akash Raj
From: Akash Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:52:39 -0400

| | Tech Support Test

Name | Akash Raj
E-mail | [email-masked]
Phone Number | (91) 8595668271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Travel And Time | TeambLaeder | 22 March | 24000
Previous Employer 1 | Make India Journey | Senior sales executive | 18 Aug 2018 | 17500
Previous Employer 2 | Police Bazaar | Sales Executive | 14 Aug 2018 | 14500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check the web address (URL) in the address bar to make sure we are going to the right webpage.
If we are try to open the same webpage on another computer connected to the same network.

If we can't see the webpage on any computer, check if we are  connected to the Internet. If we are, the webpage might be down.

What according to you is difference between Bluetooth and Wifi?

The difference between Bluetooth and WiFi.
WiFi is mainly used to connect devices to the internet, Bluetooth is only used to connect devices to each other.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good means Good communication skills and Soft behaviour.
Great Customer Service means Good communication skills and smart work problem solving idea and finally customer satisfaction.

What according to you makes you a good candidate for customer service or technical support job? | Customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |