Subject: Tech Support Candidate - Surya Kumar Shukla
From: Surya Kumar Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:51:58 -0400

| | Tech Support Test

Name | Surya Kumar Shukla
E-mail | [email-masked]
Phone Number | (201301) 8006110934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 58, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NLB technology services pvt Ltd | CSA | 31st may 2020 | 20,000
Previous Employer 1 | Tech Mahindra | CSA | 4th December 2019 | 16500
Previous Employer 2 | GIASKIT solutions pvt Ltd | BDE | NA | 12000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If in case any website is not opening then the first step which I'll take is to check the internet connection then after that I'll clear my browsing history, cache data and cookies of the browser. I think this will help a lot.
What according to you is difference between Bluetooth and Wifi? | The difference between the Bluetooth and Wifi is that the Bluetooth can be used to connect 2 devices for sharing the files whereas wifi is used to connect the devices with the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we're providing the support to the customers regarding their problems and customer is happy from our support, that is Good customer service. If we're adding some extra efforts with that support like we're providing self support steps and taking their feedback, that is Great customer service.
What according to you makes you a good candidate for customer service or technical support job? | First, we need to understand the queries of the customers, respond very professionally, be polite throughout the support and take the feedback of the customers. These steps can be useful to become a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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