Subject: Tech Support Candidate - Pankaj Sarpal
From: Pankaj Sarpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:49:29 -0400

| | Tech Support Test

Name | Pankaj Sarpal
E-mail | [email-masked]
Phone Number | (243001) 8938931098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user if I am not able to access the website, firstly I will check that internet is properly connected or not. In case if internet is connected I will go to internet setting and troubleshoot the error. I will troubleshoot and check whether it is having network error and any other error.

What according to you is difference between Bluetooth and Wifi?

According to me Bluetooth is a standard that connects computer peripherals wirelessly to a host device. Bluetooth can also use for sharing data from one person to another person but this standard is time consuming.
If I talk about wifi it enables wireless internet access
While depends on modem it uses wireless router as well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me suppose I am working for a customer firstly I will start probing because I should know the reason why customer is facing this problem.
After that  I will tell  the customer about his or her query and start giving proper resolution of their problem. If I am able to give them proper resolution of their problem and customer is fully satisfied then it will be known as great customer service

What according to you makes you a good candidate for customer service or technical support job? | According to me I am a good listener and communicator. I am having that much potential that I can give as best of I can and give proper resolution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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