Subject: Tech Support Candidate - Deepak Saraswat
From: Deepak Saraswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:48:29 -0400

| | Tech Support Test

Name | Deepak Saraswat
E-mail | [email-masked]
Phone Number | (+91) 9326733803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mathura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policy bazaar | Insurance advisor | 5july | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check my internet connection if it is fine then will refresh the browser again will try to open the web if it will not open still will try to open another web if the same issue I am facing with another we as well then I will close the browser or will try to open inocieant browser. If it open then fine still it not opening then will after closing all the tab and restart the pc or laptop then it will solve out .
What according to you is difference between Bluetooth and Wifi? | Bluetooth and WiFi are both for data transfer but there are few different like by the Bluetooth if we transfer data then it will transfer slow as compared to wife

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like cust ask and we gave the and to cust but great customer service is asking customer about his problem what problem he is facing from when the same issue.
In the good customer service we mainly focus the customer when he is wording with us but in great customer service we took follow up with the customer so we can make a good client relationship with customer.

What according to you makes you a good candidate for customer service or technical support job? | As per me what I believe a good candidate will have that much potential that he can handle all the query of Customer what problem he is have during work from when he is facing never be frustrated on customer handle the customer in very polite manner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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