Subject: Tech Support Candidate - Kartikeya Singh
From: Kartikeya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:48:17 -0400

Tech Support
Test

Name

Kartikeya
Singh

E-mail

[email-masked]

Phone Number

(+91) 8922995950

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pinelabs

Sr. Customer support executive

2/6/2020

25000

Previous Employer 1

Cogent e services

Customer
support executive

17/5/2019

17000

Previous
Employer 2

YSA Infosolutions

Customer support executive

10/5/2018

13000

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address (URL) in the address bar to
make sure you're going to the right webpage.

If you are, try to open the same webpage on another computer connected to the
same network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

What
according to you is difference between Bluetooth and Wifi?

Both
Bluetooth and Wi-Fi are used for providing wireless communication through radio
signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is
actually accustomed connect short-range devices for sharing information whereas
Wifi is used for providing high-speed web access or internet.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Conceptually, the main
difference between providing “good” customer service and delivering
“great” customer service is that, in the former, you are probably only
barely keeping your customers satisfied; while in the latter, you are not only
keeping them satisfied – you are also keeping them loyal.

What
according to you makes you a good candidate for customer service or technical
support job?

According To me, customer service means ensuring
that the client or customer has the best experience possible. I’ve learned
that by listening to the customer’s desires, concerns, and perspective, I’m
able to figure out the best way to solve any issues that come up. I especially
enjoy when I get to help a customer find a solution they didn’t even realize
was possible—one that makes them happy and keeps them as a satisfied
customer.”

On a scale of 1 - 5 please rate your fluency in spoken
English

5