Subject: Tech Support Candidate - Gagan Varshney
From: Gagan Varshney <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:46:31 -0400

Tech Support
Test

Name

Gagan
Varshney

E-mail

[email-masked]

Phone Number

(110096) 8527013161

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar, New Delhi-
110096

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

EQX analytics Pvt Ltd

IT Engineer

9- May-
20

17256

Previous Employer 1

Precision information Pvt
LTD

System engineer

6- Jan -20

14900

Previous Employer 2

Optimal translation Pvt
LTD

IT
support Engineer

4- July - 18

10,750

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) Check the web address (URL) in the address bar
to make sure you're going to the right webpage. If you are, try to open the same
webpage on another computer connected to the same network.

2) It can also be caused by an unresponsive DNS server or a firewall preventing
your browser from accessing the network.

3) If websites can be accessed without issue in an alternative browser, try
clearing out the cache and cookies stored by browser from the Settings page.
Switching off the "Predict network actions to improve page load performance"
option under the Privacy heading may also fix the problem.

What
according to you is difference between Bluetooth and Wifi?

The main
difference is that Bluetooth is primarily used to connect devices without using
cables, while Wi-Fi provides high-speed access to the internet. Bluetooth,
therefore, acts much like a cord between the two devices by creating a secure,
wireless personal area network in which these devices can

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Customer service is the act of
taking care of the customer's needs by providing and delivering professional,
helpful, high quality service and assistance before, during, and after the
customer's requirements are met. Customer service is meeting the needs and
desires of any customer. Conceptually, the main difference between providing
“good” customer service and delivering “great” customer service is that,
in the former, you are probably only barely keeping your customers satisfied;
while in the latter, you are not only keeping them satisfied ,you are also
keeping them loyal.

What according to you makes you a
good candidate for customer service or technical support job?

The key thing they need for delivering outstanding customer
service is a passion for helping people. A passion for service goes for
hand-in-hand with friendliness and a personable attitude. customers can hear
characteristics such as passion and friendliness over the phone and even read
those traits in emails.

On a scale of 1 - 5 please rate your
fluency in spoken English

4