Subject: Tech Support Candidate - Anoop Kumar
From: Anoop Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:46:10 -0400

| | Tech Support Test

Name | Anoop Kumar
E-mail | [email-masked]
Phone Number | (91) 8960414520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SHAHJAHANPUR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thakur publication pvt limited | Marketing coordinator | 20 march | 11000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. May be Conectivity problem to internet / internet speed
2. Some time site maintainance / webpage of particuler website is not available

What according to you is difference between Bluetooth and Wifi? | Most commanly, Wifi is used for accessing the internet and bluetooth is used for file transfer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I think good customer service involve assisting them after product sold but great customer service involve maintaining long term business relation.

What according to you makes you a good candidate for customer service or technical support job?

1. Understanding the problem of customer
2. Good listener
3. Providing best solution to the problem
4. Polite behaviour

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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