Subject: Tech Support Candidate - Prateek Gupta
From: Prateek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:46:02 -0400

| | Tech Support Test

Name | Prateek Gupta
E-mail | [email-masked]
Phone Number | (839) 5092053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Moradabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance retail | Supervisor | 06/05/2020 | 12000
Previous Employer 1 | Exl Service pvt ltd | Associate | 17/07/2017 |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Go to web browser for ex chrome
Click on right side of the address bar
Click on History then click on clear all browsing history .
Then reopen your chrome browser

What according to you is difference between Bluetooth and Wifi?

The only difference between bloothooth and wifi is that range of bluetooth is less then range of wifii.
Bluetooth is not comfirtable on floor where as
Wifii is comfirtable in all the floor's
Wired connection is not required in bluetooth easy to use
Wired connection is recommendable in wifi

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As my experience Good customer service is task to be done or request will be done
Great customer service is one in which task to be done before existing time duratoon beyond customer satisfaction.

What according to you makes you a good candidate for customer service or technical support job? | Because I ' am trying to keep my knowledge updated. So that i will be able to give best results
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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