Subject: Tech Support Candidate - Kartikey Sharma
From: Kartikey Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:45:24 -0400

| | Tech Support Test

Name | Kartikey Sharma
E-mail | [email-masked]
Phone Number | (+91) 8178126619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softnice pvt Ltd | Us it Recruiter | 26 May 2020 | 28000
Previous Employer 1 | Headfield | Us it Recruiter | 11 Feb 2020 | 22000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will start diagnosing my network first and try to open other webpage as well. If this doesn't work I will disable and re-enable ethernet or wifi through network settings. I will try seek to Task manager so that if any app is consuming my network I will stop that app and If not resolved yet, will try connecting another device followed by other web browser.
What according to you is difference between Bluetooth and Wifi? | These are two different wireless technologies, the major difference is that bluetooth has a very limited bandwidth compared to Wifi and hence bluetooth is used in sharing music to bluetooth headsets and many devices. Whereas Wifi is used for high speed transmissions like high speed internet etc.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is something which is expected however great customer service will ensure the longevity of business operations and customer trust by ensuring highest customer satisfaction.
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of computers I've done CCC and persuing my O level. Apart from that I come from a Commerce background so I pay attention dealing with customer and ensuring highest customer satisfaction. This combination of both the technical knowledge and commerce field along with prior work experience makes me a good fit.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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