Subject: Tech Support Candidate - Shweta Paswan
From: Shweta Paswan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:44:18 -0400

| | Tech Support Test

Name | Shweta Paswan
E-mail | [email-masked]
Phone Number | (131001) 8168149613
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will restart my device or refresh my device .
I will check my internet connection.
I will go to settings and type procy and change procy setting and turn on the procy setting .

What according to you is difference between Bluetooth and Wifi?

These both are used for providing wireless communication through radio signals.
Bluetooth are used for short range devices for sharing information .
Wifi is used for providing high speed web access or internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and great customer service are those who provides beat services to their client .they always keep their customer satisfied .they build good relationship with customer and they provide timely discounts.

What according to you makes you a good candidate for customer service or technical support job?

Good candidate should have patience .they should problem solving skills so that they can solve the problem quickly .they should have good decision making strategy.
They should be a good listener.
They should not be short temper.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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