Subject: Tech Support Candidate - Ankurjain Ankur
From: Ankurjain Ankur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:44:10 -0400

| | Tech Support Test

Name | Ankurjain Ankur
E-mail | [email-masked]
Phone Number | (91) 8433180983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aurionpro solutions Ltd | Network security administrator | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The connection was interrupted
The connection was reset
The connection has timed out.

What according to you is difference between Bluetooth and Wifi? | WiFi is mainly used to connect your devices to the internet, Bluetooth is only used to connect your devices to each other.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – For one reason or another, your customer is irate and you have to deal with it. While they are being offensive and it was not your doing, you work to the best of your ability to help them.
Great Customer Service – First, you apologize, even if you had nothing to do with why they are upset. You accept responsibility. Let them know you will work to resolve this and actively search for ways to turn their frustration into satisfaction.

What according to you makes you a good candidate for customer service or technical support job? | customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.”
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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