Subject: Tech Support Candidate - Ajay Azad
From: Ajay Azad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:43:57 -0400

| | Tech Support Test

Name | Ajay Azad
E-mail | [email-masked]
Phone Number | (91) 9818747670
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karampura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fareportal | Senior executive | Na | 23k
Previous Employer 1 | Arvato | Senior Executive | 2018 | 18.5k
Previous Employer 2 | Concentrix | Executive | 13th march 2016 | 13.5k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I would clear the cache and cookies in the browser or in the search engine. If it happens  again I would change the browser to deal with this problem.
What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | As per my experience in different line of business like chat support in ecommerce, selling platform like eBay and senior executive in travel domain makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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