Subject: Tech Support Candidate - Akshay Kumar
From: Akshay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:43:44 -0400

| | Tech Support Test

Name | Akshay Kumar
E-mail | [email-masked]
Phone Number | (209210) 6393547210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tejas network | Network engineer | 20 june 2017 | 23700
Previous Employer 1 | Aforeserve | Network engineer | 21july 2017 | 15000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | No

What according to you is difference between Bluetooth and Wifi?

Bluetooth and Wi-Fi?
HOMEDEMYSTIFIEDTECHNOLOGY
What’s the Difference Between Bluetooth and Wi-Fi?
WRITTEN BY:  Kara Rogers
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Smart city and connection lines. Internet concept of global business in Sydney, Australia. Concept for wifi or bluetooth
© Prasit photo—Moment/Getty Images
If you have a smartphone, laptop, tablet, or similar device, it is probably equipped with both Bluetooth and Wi-Fi wireless capabilities. But what exactly are Bluetooth and Wi-Fi, and how do they differ?

Bluetooth, developed in the late 1990s, is a technology designed to enable short-range wireless communication between electronic devices, such as between a laptop and a smartphone or between a computer and a television. Bluetooth works by using radio frequencies, rather than the infrared spectrum used by traditional remote controls. As a result, Bluetooth eliminates the need not only for a wire connection but also for maintaining a clear line of sight to communicate between devices.
Wi-Fi is similar to Bluetooth in that it also uses radio waves for high-speed data transfer over short distances without the need for a wire connection. Wi-Fi works by breaking a signal into pieces and transmitting those fragments over multiple radio frequencies. This technique enables the signal to be transmitted at a lower power per frequency and also allows multiple devices to use the same Wi-Fi transmitter. Initially developed in the 1990s, Wi-Fi has undergone several standardization processes, approved by the Institute of Electrical and Electronics Engineers (IEEE), to allow for greater bandwidth in data transfer

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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