Subject: Tech Support Candidate - Tarun Tarun
From: Tarun Tarun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:43:27 -0400

| | Tech Support Test

Name | Tarun Tarun
E-mail | [email-masked]
Phone Number | (00) 9811043691
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mandawali

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Guest relationship officer | 31st Jan 2020 | 16000
Previous Employer 1 | One point one gurgaon | Csa | | 11000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i will get an error then i will follow these steps
1.check the spelling of web address which I m typing
2.i will check the connectivity of internet.
3.i will check the supporting browser.
4. I will try to open the web in another browser.

What according to you is difference between Bluetooth and Wifi?

1.bluetooth requires bluetooth adapter for connectivity on devices while wifi requires wireless adaptor for connectivity.
2.bluetooth consumes low power in comparison to wifi.
3. Bluetooth is limited user supported whereas wifi support large amount of users.
4.bluetooth have no specific name whereas wifi stands for wireless connectivity.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is that where we make customer only happy while providing the info but great customer service means We make the customer delight by providing the info in effective and appropriate after understanding the customer needs.

What according to you makes you a good candidate for customer service or technical support job?

These are the qualities which is important,-
1.honest
2.polite
3.confident
4.quick learner
5.disciplined

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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