Subject: Tech Support Candidate - Ritika Sharma
From: Ritika Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:42:43 -0400

| | Tech Support Test

Name | Ritika Sharma
E-mail | [email-masked]
Phone Number | (+91) 7008627221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stay Uncle | Customer support officer | 31 May,2020 | 27000
Previous Employer 1 | Taj Falaknuma Palace | Palace Associate | 20 August, 2018 | 14000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check my network connection. Then I will close that tab and clear my history and cache or cookies. After that I will open the tab and put the website in the search tab and run the website.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used by connecting 2 device between the short range whereas wifi is used to provide high speed internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to the one main difference between good and great customer service is to never leave customers with questions. He/she should be more than satisfied with the answers or solutions provided by the agent. The more we leave him/her to wait, the less he/she will be satisfied with the agent solutions. We should never leave him unattended for very long period.
What according to you makes you a good candidate for customer service or technical support job? | The candidate should be empathetic towards the customer and towards his situation as if one is not empathetic then it will more of a robotic replies than a human customer service. That is why everyone prefers humans or machine customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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