Subject: Tech Support Candidate - Ketan sharma Ketan
From: Ketan sharma Ketan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:42:34 -0400

| | Tech Support Test

Name | Ketan sharma Ketan
E-mail | [email-masked]
Phone Number | (+91) 9818283891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra | Associate technical support | 17 se 2019 | 26k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.will check internet connectivity.
2.will try to use different browser.
3.will check connection settings

What according to you is difference between Bluetooth and Wifi? | Wifi is used to connect internet wirelessly and on the other hand bluetooth is used to transfer data wirelessly.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In great customer service empathy is there, active listening is there, proper resolution is there where in good customer service these is missing.

What according to you makes you a good candidate for customer service or technical support job?

1.Good communication skills
2.confident while talking.
3.Issue resolving skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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