Subject: Tech Support Candidate - Umer Shah
From: Umer Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:42:29 -0400

| | Tech Support Test

Name | Umer Shah
E-mail | [email-masked]
Phone Number | (91) 9149852683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Friends Colony, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MBS InfoSolutions | Sales Executive | 3rd May 2020 | 20000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all I will check my network connection.
2.I will check weather I had spelled url correctly.
3.After checking the following things I will to Setting > Network Centre > Troubleshoot.
4. The problem will be solved after troubleshooting the computer or else we will need a technician.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. In good customer service agent sympathyses with the customer while in great customer service agent empathyses with the customer.

2. In good customer service agent resolves the problem of the customer while as is great customer service agent apologise to the customer and then resolves the problem.

3. In good customer service agent will let go the annoyed customer while as in great customer service agent will retain the unsatisfied and annoyed customer.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills as well as I am workaholic, punctual, prone to learn from different people having good qualities.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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