Subject: Tech Support Candidate - Ritu Singh
From: Ritu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:41:30 -0400

| | Tech Support Test

Name | Ritu Singh
E-mail | [email-masked]
Phone Number | (201014) 8826664302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indrapuram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Sr. Executive | 30 march 202 | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 :- Firstly I'll check the warning which is given by browser

Step 2 :- secondly I'll check the Internet connection

Step 3:- If there is no issue with internet so ill remove the history and I will try again.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and Wi-Fi are both methods that provide wireless communication, but the difference between the two mainly stems from what they are designed to do and how they are used. The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If we sympathise the customer that is good service,
If we empathise the customer that is great service.

What according to you makes you a good candidate for customer service or technical support job?

Candidate should have the proper knowledge of product.

Candidate should be active listner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |