Subject: Tech Support Candidate - Rahul Prajapati Rahul
From: Rahul Prajapati Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:41:28 -0400

| | Tech Support Test

Name | Rahul Prajapati Rahul
E-mail | [email-masked]
Phone Number | (+91) 8899776635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NLB services | Customer service associate | 21 may | 23000
Previous Employer 2 | Atithi house | Reservations manager | 28march 2020 | 28000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the problem that is in my hand or not like I will check my internet connection I will try to open that website in our another browser, If changing browser will not work then I will try to check my IP otherwise I will take a support from technical person
What according to you is difference between Bluetooth and Wifi? | Bluetooth allows short-range data transfer network is slow and transferring speed is low but Wi-Fi Very faster compare to Bluetooth and Wi-Fi network is also stable
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means that you are providing right resolution of a customer problem but the great customer service is like you are providing customer resolution with complete satisfactory
What according to you makes you a good candidate for customer service or technical support job? | I listen to others very well and only then I answer them. In the solution given by me, I always take care of the customer as well as the policy of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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