Subject: Tech Support Candidate - Deepti Malhan
From: Deepti Malhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:40:53 -0400

| | Tech Support Test

Name | Deepti Malhan
E-mail | [email-masked]
Phone Number | (91) 9911407722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Square yards | Business development | Asap | Commision
Previous Employer 1 | Rcube Projects Pvt Ltd | Operation Manager | 11.02.2020 | 50000
Previous Employer 2 | Skylink construction Pvt ltd | Executive Assistant | 01.06.2019 | 50000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the page to reinstall it. If it is because of the server I will try to download the page in some time or next day.

What according to you is difference between Bluetooth and Wifi? | Bluetooth connects two hardware devices in the proximity of a very small distance (50 mr approx) whereas WiFi is a device that provides network or internet to numerous devices at the same time to the devices irrespective of the distance.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is when the customer is just happy with the solution but a great customer service is when a customer is delighted with the query and would vouch for your company.
What according to you makes you a good candidate for customer service or technical support job? | For any remarkable customer service you need to listen to the customer attentively.Empathise with the customer and then take probable action as per the query, provide the solution or educate the customer to give him an outstanding experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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