Subject: Tech Support Candidate - Ekta Rohilla
From: Ekta Rohilla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:35:21 -0400

| | Tech Support Test

Name | Ekta Rohilla
E-mail | [email-masked]
Phone Number | (+91) 9319804753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Panipat

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I would try to use some different browser and one thing could be the encrypted error that generally appear and sometimes internet service affects the case. We would use the above mention strategies.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is a short range device while WiFi is a long range device.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service we just fulfill the demand of customer while in great customer service we provide extra satisfaction to customer.
What according to you makes you a good candidate for customer service or technical support job? | Because I have good communication skills and being a science student I have great knowledge of technical aspects.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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