Subject: Tech Support Candidate - Priyanka Chaurasia Priyanka
From: Priyanka Chaurasia Priyanka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 08:34:59 -0400

| | Tech Support Test

Name | Priyanka Chaurasia Priyanka
E-mail | [email-masked]
Phone Number | (+91) 9015851379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Technical consultant | Na | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will read the error completely because the error discribes the cause of it.
2. I will try opening another website to isolate the issue if it is the website issue, browser issue or internet connectivity issue.
3. I will try opening it in incognito mode.
4. I will try opening it on different browser or different computer in order to isolate the issue.
5. I will check for pop up blocker.
6. I will check if by any means the website is blocked.

What according to you is difference between Bluetooth and Wifi?

1.Bluetooth is for short-range connectivity whereas WiFi is used for high speed internet.
2.Bluetooth has less security whereas WiFi has high security.
3.The range of Bluetooth is upto 10m whereas the range of WiFi is upto 100m.
4.At once only one device can be connected through Bluetooth but in case of WiFi multiple devices can be connected at a time.
5.Bluetooth requires low bandwidth whereas WiFi requires high bandwidth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In case of good customer service, the issue of the customer is resolved i.e. the purpose of callio or creating a ticket is solved and the customer is happy.
Whereas, in case of great customer service, the issue is resolved as well as the cause of the issue is explained and also steps are provided in case if the customer faces the issue in future. Customer should get extraordinary help and proper follow ups should be done. Customer should feel human touch while working with the customer support executive.

What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 5 years in field of customer service. I have dealt with several customers. I am patient, I properly listen the issue of the customer and my focus is to resolve the issue with customer satisfaction and according to me no customer should be left behind.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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