Subject: Fwd: Tech Support Candidate - Shivani Shukla
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 21 Jun 2020 06:38:57 -0700 (MST)

Hi Ma'am, 

Please check the test and CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Shivani Shukla 
E-mail 	[email-masked] 
Phone Number 	(+91) 9660528083 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	bangalore 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Iopex technology 	Tac supoort engineer 		35k 
Previous Employer 1 	Zeetron Networks 	Network engineer 	20 August 2019 	25k 
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First I will check the url is correct or not or I'll open this in other browsers, also I''ll check if it is working for other users as well or not. 
2. If this is issue is with this particular website then I will check the DNS is getting resolved or not, so I'll ping the website from CMD. 
3. I'll check the settings in developer tool whether the website is blocked or not. 
4. 
What according to you is difference between Bluetooth and Wifi? 	So the basic difference between Bluetooth and Wifi. 
1. Bluetooth and Wifi provide wireless communication and uses radio signals for doing so. The main difference between Bluetooth and Wifi is the purpose behind its designing. 
Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access. 

2.Another difference between Bluetooth and Wifi is that limited number of devices have provision to connect with other devices in Bluetooth. 
On the other hand, Wifi provides access to more number of users. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1. In good customer service you are probably only barely keeping your customers satisfied and great customer you are not only keeping them satisfied – you are also keeping them loyal. 
2. You are providing them right action plan is good customer service but if you are providing it on the time then it is great customer service. 
3. You should be very attentive while doing your work as a good customer service and when you are resolving the issue within the time SLA also answering all the customer's queries then you are handling great customer service. 
What according to you makes you a good candidate for customer service or technical support job? 	I always care for my customer and that's why I never breach my SLA. I try to update the customer as soon as I get some output, so that Customer won't suffer and If I am not able to resolve the issue I'll escalate the issue to my seniors, because customer's time is very precious for us. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4