Subject: Tech Support Candidate - Azaz Ansari
From: Azaz Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Jun 2020 04:20:42 -0400

| | Tech Support Test

Name | Azaz Ansari
E-mail | [email-masked]
Phone Number | (+91) 9999718227
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sultanpuri, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BNB Groupe | System Administrator | Aug 2019 | 55000 K
Previous Employer 1 | Mtech India Pvt Ltd | System Administrator | June 2017 | 26000 K
Previous Employer 2 | Sangtech Technologies | System Engineer | Feb 2016 | 21000 K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To resolve the issue please I will follow below steps.
1. First i will check the web page in the address bar to make sure it is going to the right web page.
2. Then trying to delete the browser cookies and history and open the web page again
3. Then try to check is there any proxy setting is installed on the system or not.
4. Then I will try to open the same web page on another system.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to communicate between the devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service experience is when you provide the extra effort for the customer and providing what the customer wants from us but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make very good impression not only for you but for the company also.
What according to you makes you a good candidate for customer service or technical support job? | I have more than 9 years of technical experience which helps me to understand the concern of the customer and If you understand the customer query then you are able to troubleshoot and resolve the issue as soon as possible. Also, I have worked on different technologies which helps me to resolve various issues customer is facing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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