Subject: Tech Support Candidate - Abhishek Prasad
From: Abhishek Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Jun 2020 03:36:36 -0400

| | Tech Support Test

Name | Abhishek Prasad
E-mail | [email-masked]
Phone Number | (91) 9711362798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shankar Vihar, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Office 365 SE | | 42
Previous Employer 1 | IBM | Analyst | | 30
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  Depending upon the error message issue could be system wide or, browser specific.
2. Try to open the link in other browsers.
3. Clear the cache and temperory internet files.
4. Reset the browser.
5. Add the site in trusted sites.
6. Disable the antivirus.
7. Change the network.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to connect short range devices for sharing data.
Wi-Fi provides high speed access to the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good service you are meeting the expectation while in great customer service you exceeds those expectations.
There are many things that exceeds the expectations like; first call resolution, the personal touch, how one engage customer.

What according to you makes you a good candidate for customer service or technical support job? | I believe in overall customer satisfaction which includes timely responses, fast resolution, taking care of case from start to end.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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