Subject: Fwd: Tech Support Candidate - Shubham Upadhyay
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 20 Jun 2020 12:18:33 +0000

Reject

Sent from my iPhone

Begin forwarded message:

From: Shubham Upadhyay <[email-masked]>
Date: 20 June 2020 at 17:13:07 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Shubham Upadhyay
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shubham Upadhyay
E-mail  [email-masked]
Phone Number    (+91) 9939708125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Jnet technologies Pvt ltd       Technical support engineer      19-03-2020      13230
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I check the internet connection of our PC and router. If connection is ok then I go to windows network troubleshooter. Sometime we need to check up address.
What according to you is difference between Bluetooth and Wifi? 1 Bluetooth is used for data sharing. WiFi is used for internet connection.
2 Bluetooth bandwidth is low. WiFi bandwidth is high.
3 Bluetooth range is 10m. WiFi range is 100m
4 in Bluetooth power consumption is low. In WiFi power consumption is high.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me good customer service reply to customer quires within 12 hours. And great customer service reply to customer quires within few minutes.
What according to you makes you a good candidate for customer service or technical support job? According to me my basic technical knowledge is good. My voice is very clear. And I have resolved a lot of problems. So I think I m good candidate for customer service and technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  5