Subject: Tech Support Candidate - Mohammad Sharique
From: Mohammad Sharique <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Jun 2020 08:06:10 -0400

| | Tech Support Test

Name | Mohammad Sharique
E-mail | [email-masked]
Phone Number | (+91) 9506861070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Advisor | Working | 28,000
Previous Employer 1 | At your service solutions | Technical Support Executive | 04/05/2018 | 24,000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the status of the website.
2. Restart the router .
3. Clear browser cache .
4. Check proxy settings.
5. Try another browser of needed.

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth is for connecting short range devices for sharing information , whereas Wifi is used for providing high-speed access on internet.
2. Bluetooth is comparatively slower than wifi .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.The major difference between good and great customer service is that a good customer service is resolving the customer's issue whereas a great customer service is not only resolving the customer's issue , we also keep the customer loyal to us .
2.  A great customer service is going out of the box to help the customer and built a great reputation with the customer.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customer service or technical Support job is someone who has the zeal to work as a team and show potential to work alone of needed . Hard working and willingness to learn more .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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