Subject: Fwd: Tech Support Candidate - Anirudh Sehrawat Anirudh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 20 Jun 2020 01:24:29 -0700 (MST)

Hi Ma'am, 

Please check this test too, The CV is attached. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Anirudh Sehrawat Anirudh 
E-mail 	[email-masked] 
Phone Number 	(91) 8383006135 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	East Jyoti nagar Shahdara Delhi 93 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	
Previous Employer 1 	Risk management solutions 	Data consultant 	September 7 2018 	
Previous Employer 2 	Hcl 	Tech support executive 	March 1 2012 	
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will clear the cache cookies and temporary files of the browser in which I am trying to open the website the steps are: 
I am trying to open in Mozilla Firefox 
I will click on the 3 line icon on the top right. Side of the browser then 
I will click on options then 
I will clear the history and cache cookies temporary files and restart the browser then it will work 
What according to you is difference between Bluetooth and Wifi? 	There is a big difference in Bluetooth and WiFi. Mainly Bluetooth is used to exchange data over short distances and WiFi we can connect many devices within the building the range is bigger. WiFi is much faster than Bluetooth 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The main difference is that in good customer service you are only keeping your customers satisfied but in great customer service you are keeping them loyal.We needs to show customer how important he or she is to you and to the conpany 
What according to you makes you a good candidate for customer service or technical support job? 	I can work under pressure and my communication skills are good 
I am a multitasker as well . Fast response is also the key to success in customer service rofile 
On a scale of 1 - 5 please rate your fluency in spoken English 	4