Subject: Fwd: Tech Support Candidate - Shivangi Srivastava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 19 Jun 2020 23:49:36 -0700 (MST)

Hi Ma'am, 

The English was good, Please check the test, and CV is attached to the same email. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Shivangi Srivastava 
E-mail 	[email-masked] 
Phone Number 	(91) 8318406763 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Ashok nagar 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NIIT technologies 	Senior IT associate 	NA 	40k 
Previous Employer 1 	Teleperformance 	Technical support Engineer 		22k 
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The first step to be done is resetting the browser that is deleting the cache and cookies of it. 

Then relaunch the browser and try to open the website. 
What according to you is difference between Bluetooth and Wifi? 	The main difference between bluetooth and wifi is bluetooth provide the short range network in order to share the files but wifi allows you to connect to the internet. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	There is a thin line between a good and great customer service is a great customer service requires empathy with the customers in order to fix the issue in the better way 
What according to you makes you a good candidate for customer service or technical support job? 	According to me my skills are I am a very patient listener and my fluency in spoken english is very good which makes me a good candidate. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5