Subject: Fwd: Tech Support Candidate - Piyush Sindhu
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 19 Jun 2020 23:42:01 -0700 (MST)

Hi Ma'am, 

Please check the test, 
I have a doubt in his spoken too. He was fumbling as he just woked up at that time. 
The CV is attached. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
	
			Tech Support Test 
		Name 	Piyush Sindhu 
E-mail 	[email-masked] 
Phone Number 	(+91) 7982860904 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi , pashim vihar , meera bagh , gh 5 and 7 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Networkbulls technologies 	Network engineer 	On hold 	20100 
Previous Employer 1 	Webonflex 	Support executive (voice and accent trainer) 	5 Jan 2018 	15600 
Previous Employer 2 	RFS 	Technical support Engineer 	29 Dec 2017 	12500 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First = I will verify the WiFi/ Lan connectivity (make it enable) 

Second = I will verify the internet reachability through CMD by ping google DNS IP (8.8.8.8 , 8.8.4.4) 

Third = I will verify Browser capabilities for reaching the link(URL)-WWW.ndtv.com or for application layer http(80) or https (447) 

That will be my trouble shooting as an computer user. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth = 1- slow (according to wifi) 
2- less security 
3- less flexible 
4- requires low bandwidth 

WiFI = 1 - very fast (depends on bandwidth) 
2- high security (WPS , WPA , WPA2 etc) 
3- flexible 
4- requires high bandwidth for performance 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Well According to me an Good customer service is, in which costomer is satisfied for the services he/she has paid for and believe his investment was in right place/organization 

But 

An Great customer service means customer is satisfied + willing to continue the services with same place/organization and the services of the company has met customer's expectations. 
What according to you makes you a good candidate for customer service or technical support job? 	
1 - Patience 
2 - learning skills 
3 - flexibility 
4 - Good knowledge in networking domain 
5 - Good English 
On a scale of 1 - 5 please rate your fluency in spoken English 	4