Subject: Re: LSM Joining Case Test - Sweta Dutta
From: Sweta Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Jun 2020 10:26:50 -0400

| | LSM Joining Case Test

Name | Sweta Dutta
E-mail | [email-masked]
Phone Number | (201301) 9654089761
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because in this blurb the representative takes the complete details of customer and also helps him in case of address change. Which satisfies the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is basically helps the customer to resolve his/her queries but a great customer is basically helps the customer by getting out of the line in addition staying within the limits of the company. Wherein in great customer service a representative puts himself in the customers shoes and resolve his/ her query, and makes them fully satisfied and happy.

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