Subject: Fwd: Arabic Language Test - Mosab Nasrleldin
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Tue, 9 Jun 2020 01:05:40 -0700 (MST)

Hi Urvika, 

This candidate was selected by Landmark previously, but not joined due to some reasons. 
Please check his English, if we can consider him. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Mosab Nasrleldin 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	The customer he is a big things for us , we have to seek for his satisfaction. 
if delaying in order happened , first i will apologize to him , and i will tell him the reason behind delay the order , and i will try to reach fast to his address , and after i will give him the pizza , i will promise him it will not happened again , and i will reduce the amount of the order , and i will tell him we will put your number as a VIP customer . 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm highly motivated and independent individual with a great ethic and attitude. 
flexible with strong team-working skills , I'm able to work individually or as apart of a group 

I studied my primary school at Al Qomia school , on 2011 
I obtained 82% 

I graduated from the secondary school on 2014 , from Al Andloos school , and I obtained 71% marks 

I graduated from osmania university , pg college of secunderabad on 2018 
my field its Bachelor of Computer Application 

and Im doing job now with united spirits as call center department of sale , I start with them from june 2019 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين الأفضل والجيد في تقديم الخدمات للزبائن 

بالنسبة لي الشخص 
الجيد هو الذي يقوم بواجبه وحسب , ولا يعمل المزيد ليرضي الزبون 

ولكن الشخص الذي يعمل أكثر مما ينبغي عليه ليحصل على إرضاء الزبون هو الموظف الممتاز 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	مهارات التحدث على الهاتف 

مهارات التخاطب مع الناس 

مهارات المهام المتعددة 

مهارات التواصل مع الناس 

مهارات إدخال البيانات 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	من أجمل المدن التي زرتها أنا وأسرتي , كانت مدينة بارا التي تقع في ولاية شمال كردفان كان ذلك في عام 2010 
كان ذلك في فصل الخريف , قمنا بزيارة عمي خالد 

مدينة بارا هي من أجمل مدن السودان , بطبيعتها الخضراء وطيورها و وديانها الوريفة 
تشتهر مدينة بارا ب فاكهة الليمون 

وتعد من أكبر المدن واجهة للسياح , كما يوجد فيها الكثير من القبائل والأديان , وكل الناس في مدينة بارا يعيشون في سلام ووئام 

يوجد في مدينة بارا سلسلة جبال الاماتونج التي تعد من أعلى المرتفعات في دولة السودان 

مكثت فيها ثلاثة أشهر , كانت من أجمل الأيام بالنسبة لي في حياتي , أتمنى لو أقوم بزيارتها مجددا