Subject: Tech Support Candidate - Sandeep Bhardwaj
From: Sandeep Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Jun 2020 10:02:17 -0400

Tech Support
Test

Name

Sandeep
Bhardwaj

E-mail

[email-masked]

Phone Number

(91) 8368719091

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi Shahdara

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

LEVEL 2 SPECIALIST

AUG 19

31 K

Previous
Employer 1

ECHOSOFT

SR.TECH SUPPORT

SEP 18

30 K

Previous
Employer 2

DELL

CLEINT SUPPORT

MAY 17

27
K

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

As a computer user I will follow few steps:

1. Refresh the web browser.

2. Delete the cookies and history of the browser.

3. win+r - type - inetcpl.cpl- advance - reset the browser.

4. I will check the website runs in the other browser or not, if it runs in
other browser I will uninstall and reinstall the faulty browser.

5. If website does not run in other browsers too, I will go to etc folder in
computer and edit the hosts file.

by using these steps I am sure website will run fine.

What
according to you is difference between Bluetooth and Wifi?

Bluetoon
and WIFI both share the same band, 2.4 Ghz but are designed for different
purposes. Wi-Fi also can operate on the 5 Ghz band (802.11A).

Bluetooth has a shorter range, a max of about 30 feet (10 meters) or so, and is
mostly used for connecting wireless devices such as keyboards, mice, headphones,
speakers, etc. to phones, computers, smart televisions, motor vehicles, tablets,
etc. Under the right conditions and hardware, bluetooth could also tether an
internet connection at a lower speed.

Wi-Fi on the other hand is mostly used to connect wireless devices to a network,
including the internet. This includes phones, computers, smart televisions,
printers, tablets, tablets, etc. The speed and range of Wi-Fi is much greater
than bluetooth. Speeds of several Gbps and ranges approaching a mile are
possible with the right location, internet service plan and antenna. Typical
ranges vary between 60 feet (20 meters) and 300 feet (100 meters).

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer Service – Your customer is not happy with a product/service and wants
to return it or get a refund. You willingly accept the return less any
restocking or trouble it causes you.

Great Customer Service – You not only graciously accept the return but let the
customer know you will waive all fees associated to ensure that their experience
is a good one. You then suggest alternative products/services that might fit
them based on their feedback on the initial experience.

Good Customer Service – You are on the phone with a customer and another
customer walks in your office. You whisper to the customer standing in front of
you that you will be right with them while you finish your call. They wait 5
minutes.

Great Customer Service – You tell the person on the phone to hold for one
moment and you will be right back with them. You greet the customer in front of
you and quickly assess their needs. If you can help within 15 seconds, do it. If
not, explain you need XX minutes to finish the call you are on (they already
know you are on the phone) and will be right with them. You return to your call,
apologize for putting them on hold, and finish helping the caller.

What
according to you makes you a good candidate for customer service or technical
support job?

According to me I think if you have full
knowledge of the technical expertise your customer will be super happy.

If you have active listening, patience , full knowledge of a product you are
dealing with , empathy and ready to support , a customer will be super happy.

On a scale of 1 - 5 please rate your fluency in spoken
English

5