Subject: Arabic Language Test - MUHAMMED JAMSHEED
From: MUHAMMED JAMSHEED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Jun 2020 11:48:20 -0400

Foreign Language
Screening Test

Name

MUHAMMED
JAMSHEED     /  (91) 9526427403    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

Hi good evening sir, i
extremely sorry for my mistake. As you know, our company has beautiful bond with
our customers. And we are most engaged company with customers. This mistake is
mankind. And am very sorry for you.

Sir, i have thousands of addresses  to handle over in one day. So your address
just changed. So,  as a regular customer you may know this mistake is not usual
one in our pizza hut.

I extremely sorry for you and am very glad to inform you this pizza  will
deliver you within half hour at free of cost.

Thank you

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is muhammed jamsheed. My native place is melatoor, malappuram (district ),
kerela

My primary education was in native school l. P school puliyakkode

Then i joined in islamic institution named darul huda islamic university,
chemmad, malappuram. I completed my degree in islamic human science (arabic
)

I also completed my external degree in sociology (B. A hons) from jamia milliya,
new delhi

And  now am working as head of arabic department in a famous islamic
institution named noorul huda islamic academy

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

السلام عليكم

الاختلاف بين االخدمة العملاء الجيدةو خدمة
العملاء الرائعة

ومعني الخدمة العملاء الجيدة ان تخدم لهم علي
طريقة يرتضي قلوبهم ويمتلء ابدانهم
بالسرور

و معني خدمة العملاء الرائعة ان تخدم لهم
كانهم ملوك  وهم يكون في كل وقت في نظر الملوك
ويكون راضيا قلوبهم بااشتعالب خدمة
الملوك

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

سيدي ، أنا جاهز لهذه الوظيفة في
هذه الشركة لأن لديّ درجة في اللغة العربية
ولدي خبرة في تدريس اللغة العربية لأكثر من
عام واحد

أنا سعيد جدًا بالعمل في خدمة العملاء حتى
أتمكن من مساعدة أشخاص مختلفين

أنا على استعداد للانتقال إلى دلهي لأنني
سعيد للغاية بمناخ دلهي

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

أنا أخبرك قصة سفر
شيقة إلى دلهي

أكملت شهادتي من جاميا مليا ، دلهي.لذلك
،سافرنا جميع طلاب كليتي إلى دلهي امتحانر.

كانت تلك الرحلة جميلة جدابقينا في دلهي
لأكثر من شهرين

قمنا بزيارة تاج محل ، البرلمان الهندي ،
العديد من الحدائق والمزيد من المعابد
والمساجد قمنا بزيارة العديد من الأماكن
التاريخية

تذوقنا الكثير من المواد الغذائية.لذا ، أنا
سعيد جدًا بالدلهي ، واعتقدت أن أصنع مستقبلي
في دلهي شكرا