Subject: Re: LSM Joining Case Test - Arshleen Kaur Saluja
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 5 Jun 2020 06:59:58 -0700 (MST)

can be tested 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, June 5, 2020 6:46:52 PM 
Subject: Fwd: LSM Joining Case Test - Arshleen Kaur Saluja 

Hi Urvika, 

Please check. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Jun, 2020, at 13:22, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Arshleen Kaur Saluja 
E-mail 	[email-masked] 
Phone Number 	(+91) 9599521915 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected first blurb because the customer is eager to get his event tickets and as customer service agent I have given the resolution 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	We have to listen to the customer carefully and solve the problem on the first call resolution, this is good customer service. If we are solving the problem of the customer and customer is happy with our services provided, he will come to us again and again. 	

	
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