Subject: Re: Arabic Language Test - Md Jalaluddin
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 5 Jun 2020 06:59:10 -0700 (MST)

EN looks fine. He needs to take AR test again 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, June 5, 2020 6:37:07 PM 
Subject: Arabic Language Test - Md Jalaluddin 

	
	
			Foreign Language Screening Test 
		Name 	Md Jalaluddin / (+91) 9593467454 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Dear Sir, 
First of all, please accept my sincerest apologies for the wrong delivery. We started an inquiry about this and discovered that the error recorded in your name. We have already taken steps to correct the error and instituted counter measures which will prevent the occurrence the error in future. 
You are an old customer of our company and we are happy to able to serve you satisfactorily earlier. We decided to provide you the ordered product at only half the price for our mistake and your loss. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Md Jalaluddin from Malda, West Bengal, India. I have done my MP/10th from JHR Sr. Madrasa with aggregate marks of 75.5%, intermediate with 79.5% and recently I have been pursuing my graduation in Arabic from University of Gour Banga. We are six members in my family including me. My father is a businessperson and my mother is a homemaker. I have several hobbies in my personal life like reading, gardening, internet browsing etc. My strengths is hardworking. My weakness is I cannot say no when someone needs to help. My short time goal is to get job in a multi-national reputed company like yours. Moreover, my long time goal is to be a good man and a social worker. 
If you have any specific question please ask I will be glad to answer that. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Generally the main difference between good and great customer service is that suppose just you are barely keeping your customers satisfied in your business while in the great customer service, you are not only keeping them satisfied related to the company but you are also keeping them loyal and obedient. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	For my these professional skills I can assure you that I am the right candidate for the costomer service job. 
1.Technical, logical and innovative orientation. 
2.Good communication and interpersonal skills 
3.Can work under high pressure. 
4.Target oriented. 
5.Time bound. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Educational tour to various places is one of the most valuable parts of education. Here the students have a chance to learn easily many things having fun with the other students. Travelling as a means of education means an educational trip is very useful. It enables most of the students to visit different places. And, an educational trip enriches the mind of student with knowledge and broadens their outlook. 
Last year, our respected TIC of our college organised an educational trip to Digha. Thirty students of my school decided to join the trip. I was really very curious to visit different places with interest. So, me too joined the trip. We enjoyed a lot there. This trip was the life longing trip which I had. It was very pleasant and useful. It enriched our knowledge and also widened our outlook. It enables the students to learn much about the world.