Subject: Fwd: LSM Joining Case Test - Gaurav Kumar Gautam
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 5 Jun 2020 03:13:24 -0700 (MST)

Hi Urvika, 

Please check. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Jun, 2020, at 15:14, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Gaurav Kumar Gautam 
E-mail 	[email-masked] 
Phone Number 	(91) 8869060390 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would select blurb 2 because customer has more options like e-ticket and address change which is reliable, to get resolve her issue. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	-Good customer service is all about doing their job and great customer service is loving his job 

- Good service results in clearing the issue and great service add a goodwill in the future terms towards the company 

- good service meet the expectations and great service enhance the expectations in the terms of time and quality. 

	
	
You can [ https://www.jotform.com/edit/4671594568213487113?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | view all your submissions ] easily.