Subject: Re: LSM Joining Case Test - Ankit Malhotra
From: Ankit Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Jun 2020 06:12:36 -0400

LSM Joining Case
Test

Name

Ankit
Malhotra

E-mail

[email-masked]

Phone Number

(91) 9560235553

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Most
appropriate response to the customer's query/concern raised among all the
blurbs. The response is clear, with complete info and address re-confirmation.
In addition, I would like to add my direct phone number and advise the customer
to reach us for prompt assistance.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means meeting customer's
expectation with satisfactory response. However, great customer service not
merely satisfies the customer but also add-on to win customer. Great customer
service will retain the customer for ever. On the other hand providing good
customer service is about fulfilling the customer's needs merely. Satisfied
customer response with extraordinary service is always remembered which a
customer would never forget. It adds value to the company's
reputation.

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