Subject: Fwd: LSM Joining Case Test - Rajat Gupta
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 5 Jun 2020 01:06:47 -0700 (MST)

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Jun, 2020, at 13:58, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Rajat Gupta 
E-mail 	[email-masked] 
Phone Number 	(201301) 9315831068 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected blurb 4 because customer was traveling within 2 days and wanted the ticket to get delivered at hotel and in blurb we have answered the query how to the customer can update address . 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service according to me means to satisfy the customer . 
Great customer service is not only satisfy the customer but also giving assurance and maintaining the loyalty . 	

	
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