Subject: Re: LSM Joining Case Test - Suman Bose Suman
From: Suman Bose Suman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Jun 2020 05:29:41 -0400

| | LSM Joining Case Test

Name | Suman Bose Suman
E-mail | [email-masked]
Phone Number | (91) 6289111878
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Firstly, the process of rechecking is present in blurb 1. Secondly, it provides a detail information about the present scenario along with a sense of reassurment. Thirdly,the instant mail alert is the positive aspect as if I put myself into the shoes of the caller, it serves the best answer to my quarries. And lastly the greetings for the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service, the CSE is solving the quarries of the customers where as the latter helps in maintaining a friendly bond.
Good customer service provides the knowledge to the customer as per the need and great services makes sure the loyalty remains intact.
Good customer services only focuses on the adequate amount of information and great customer services looks after beyond professional quarries along with greeting and making the customer feel comfortable.
The presence of time management varies as in the first part it takes generally longer time in comparison to great customer service.

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