Subject: Fwd: LSM Joining Case Test - Naman Goel
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 4 Jun 2020 01:27:15 -0700 (MST)

Hi Urvika, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Naman Goel 
E-mail 	[email-masked] 
Phone Number 	(91) 9711118802 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The Blurb 4 is selected because the representative provides the proper information in case of customer travelling . Therefore customer can change the details of the address as well can update the information regarding the person available to receive the tickets. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is basically providing the correct information or solution to the customer however a great customer service comes with the interpersonal skills ,soft talking , polite behaviour and understanding the problem of customer and solving it . 	

	
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